Refunds
All sales are final. You are buying a place on a public leaderboard, and someone can pass you at any moment. Being passed, losing the top spot, or changing your mind is not a reason for a refund.
When we will refund
- You were charged twice for the same payment.
- You were charged but the payment never appeared on the board, and we can't fix it.
- You were charged an amount different from the one you chose.
- The charge was made without your authorization, for example with a stolen card.
When we won't
- Your rank changed because another person paid more.
- You mistyped your name or message. Contact us and we may be able to correct it, but the payment stays.
- Your name or message was removed for breaking the terms.
How to ask
Use the contact details on your Stripe receipt within 14 days of the payment. Include the name you paid under, the amount and the date. Approved refunds go back to the original payment method, and your bank can take 5 to 10 business days to show it.
Please contact us before disputing a charge with your bank. We would rather fix it directly.